Refund policy
Return and Refund Policy for KŌHĪ
Last updated: 20th January, 2024
1. Returns
We strive to provide you with products that meet your expectations. If you are not satisfied with your purchase, you may initiate a return within 14 days of receiving the product. To be eligible for a return, the item must be unused and in the same condition as received, in its original packaging.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7-10 business days.
3. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, unless the return is due to a product defect or an error on our part. In such cases, we will provide a pre-paid shipping label.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with a photo of the item. We will arrange for a replacement or provide a full refund, including shipping costs.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
6. Cancellation Policy
Orders can be canceled within 24 hours of purchase. Once the order is processed and shipped, it cannot be canceled. Please contact us promptly if you wish to cancel an order.
7. Contact Us
If you have questions or concerns about our Return and Refund Policy, please contact us at admin@kohi-london.com
8. Policy Changes
We reserve the right to update or modify our Return and Refund Policy at any time. Please review this page for any changes. Continued use of our website and services after changes signify your acceptance of the updated policy.
By making a purchase on our website, you agree to the terms outlined in this Return and Refund Policy.
Last updated: 20th January, 2024
1. Returns
We strive to provide you with products that meet your expectations. If you are not satisfied with your purchase, you may initiate a return within 14 days of receiving the product. To be eligible for a return, the item must be unused and in the same condition as received, in its original packaging.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 7-10 business days.
3. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, unless the return is due to a product defect or an error on our part. In such cases, we will provide a pre-paid shipping label.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with a photo of the item. We will arrange for a replacement or provide a full refund, including shipping costs.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
6. Cancellation Policy
Orders can be canceled within 24 hours of purchase. Once the order is processed and shipped, it cannot be canceled. Please contact us promptly if you wish to cancel an order.
7. Contact Us
If you have questions or concerns about our Return and Refund Policy, please contact us at admin@kohi-london.com
8. Policy Changes
We reserve the right to update or modify our Return and Refund Policy at any time. Please review this page for any changes. Continued use of our website and services after changes signify your acceptance of the updated policy.
By making a purchase on our website, you agree to the terms outlined in this Return and Refund Policy.