Shipping policy
Shipping Policy for KŌHĪ
Last updated: 20th January,2024
1. **Order Processing Time**
Orders are typically processed within 2-3 business days from the date of purchase. Processing times may vary based on product availability, holidays, or other factors.
2. **Shipping Rates**
Shipping rates are calculated based on the weight of your order and the destination. Rates will be displayed at checkout before you complete your purchase.
3. **Shipping Methods**
We offer various shipping methods, including standard and expedited options. The available methods will be presented at checkout, and you can choose the one that best suits your needs.
4. **Shipping Destinations**
Currently, we ship to a large number of countries and regions. If your location is not included in the shipping options, please contact us for further assistance.
5. **Estimated Delivery Time**
Estimated delivery times vary depending on the shipping method selected and the destination. Please note that these are approximate times and actual delivery may take longer due to unforeseen circumstances.
6. **Tracking Information**
Once your order has been shipped, you will receive an email with tracking information. You can track the progress of your shipment through the provided link.
7. **International Customs and Duties**
For international orders, customs duties and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
8. **Shipping Delays**
While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions or customs delays may cause delays. We appreciate your understanding in such situations.
9. **Incomplete or Incorrect Address**
It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.
10. **Lost or Stolen Packages**
KŌHĪ is not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier and local authorities, and inform us so that we can assist in any way possible.
11. **Contact Us**
If you have questions or concerns about our Shipping Policy, please contact us at admin@kohi-london.com .
12. **Policy Changes**
We reserve the right to update or modify our Shipping Policy at any time. Please review this page for any changes. Continued use of our website and services after changes signify your acceptance of the updated policy.
By making a purchase on our website, you agree to the terms outlined in this Shipping Policy.